Privacy Policy

Information you provide

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When you contact us or request services, we may collect:

• Your name, email address, and phone number.

• Your service address and relevant property access instructions.

• Information about the items you want removed or the work you need completed.

• Photos or videos you provide to help us assess a project.

• Appointment details, correspondence, and billing or transaction information.

Please avoid including sensitive personal information, such as Social Security numbers, financial account credentials, or medical information, in messages or uploaded photos.

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Information collected through the website

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Our website and its service providers may collect technical information such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.

Cookies and similar technologies may be used as described below.

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We use information to:

• Respond to questions and prepare estimates.

• Schedule and complete services.

• Communicate about appointments, property access, invoices, and customer support.

• Process payments and maintain business records.

• Operate, protect, and improve our website.

• Meet legal obligations and resolve disputes.

If we send promotional communications, we do so subject to applicable consent requirements. You can request that we stop sending promotional messages at any time.

We may share information with service providers that help us operate our business, including website hosting, communications, scheduling, payment processing, and accounting providers. We share information as needed for their role in providing these services.

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or others; investigate fraud; or establish, exercise, or defend legal claims.

If our business is involved in a sale, merger, or transfer, customer information may be transferred as part of that transaction, subject to applicable law.

Our website is hosted on Wix. Information submitted through the website may be stored or processed through Wix and the applications connected to our site.

When you pay through a third-party payment processor, that processor handles your payment information under its own privacy policy. We may receive transaction details needed for invoicing, accounting, and customer support.

Our website uses cookies and similar technologies to support website functionality and security. Depending on the features enabled, these technologies may also help us understand website traffic and measure marketing performance.

You can manage cookies through your browser settings. Where our website provides a cookie preferences tool, you can also use it to manage the categories displayed there. Blocking some cookies may affect website features.

If you contact us or request a quote, we may respond by phone, email, or text regarding your request and related services.

You can unsubscribe from promotional emails using the unsubscribe link, where provided, or by contacting us. You can also contact us to request that promotional calls or texts stop.

Opting out of promotional messages does not prevent us from sending necessary communications about services you have requested.

Photos and videos you submit may be used to evaluate the work, prepare estimates, and plan services.

Before using customer-submitted images that identify you or reveal private property details in public marketing, we will request your permission.

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, and meet legal obligations. Retention periods depend on the type of information and the reason it was collected.

We use reasonable safeguards to help protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

You may contact us to request access to, correction of, or deletion of personal information you have provided. You may also withdraw consent where our use of information is based on consent.

We may need to verify your identity before responding. Some information may need to be retained for legal, accounting, security, or other legitimate business purposes.

Additional privacy rights may apply depending on your location and applicable law. We will handle requests in accordance with applicable requirements.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can address it.

Our website may contain links to other websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We may update this Privacy Policy as our services, website, or legal obligations change. Updates will be posted on this page with a revised date. Where required by law, we will provide additional notice or obtain consent.

For privacy questions or requests, contact:

Timber Moose Dynamics LLC — TMD Junk
Email: timbermoosedynamics@gmail.com
Phone: 509.437.9420